One listener writes: I stumble with a routine and protocol for first time clients. I feel like I’ll forget a form, forget to tell them about my cancellation policy and lose money, or drop the ball on follow up and lose a potential regular client. How can I get myself more organized, and what are […]
Do you ever encounter negative people in your massage practice? Do you feel like it’s hard to maintain your energy and positive attitude while working with negative clients? Let’s dig into this unique question in today’s episode.
It’s often hard to determine what the right level of conversation is for each client. What if we talk too much or not enough? Should we talk at all during a massage? Let’s discuss in this episode.
We often feel the need to offer discounts and specials during the holidays. But does this de-value our services? Should we feel obligated to do so? Let’s discuss it in this episode.
With everything that’s on your To Do list as a massage therapist, it can feel almost impossible to find the time to focus on marketing and business tasks to grow your business. How do you find the time and more importantly, the discipline, to get it all done? Find out in this episode.
“Networking” can be a scary word to some of us, but it doesn’t have to be intimidating. Is it worth it to join networking groups to market your massage practice? Do groups like BNI and your local chamber make sense? And how do we attend these events without feeling awkward… help! That’s exactly what we […]
Testimonials can add credibility to your profile as a massage therapist. But how do you encourage your clients to give you reviews and testimonials without feeling intrusive? Let’s find out in this episode. Premium Members: Dig deeper with scripts, resources and notes in the accompanying article: What to Say: How Do I Ask For Testimonials?
“[Groan]… you want me to work for free???” Is this how you respond when you’re asked to do chair massage for community events for free? When does it makes sense to accept or decline? Let’s discuss it in this episode. Premium Members: Dig deeper with scripts, resources and notes in the accompanying article: How To […]
Pressure! We always want to make sure our clients are happy with their massage and that includes using the right about of pressure. But how to we strike that balance between under-communicating and being annoying? We dig into that very question in this episode, plus some additional bonus nuggets related to the client experience. Premium […]
A lot of us have cancellation policies but how many of of actually enforce them? How do you enforce your cancellation policy without feeling like a Meany McMeanster? Find out in this episode of the Massage Business Blueprint Podcast.